Terms & Conditions2019-03-20T12:13:35+00:00

TERMS & CONDITIONS

COMPANY INFORMATION

Leen Van den Bogaert

founder of LENA THE LABEL

+32 (0) 473 34 29 14

www.lenathelabel.com

contact@lenathelabel.com

VAT number BE0697.989.927

This website is operated by LENA THE LABEL. Throughout the site, the terms “we”, “us” and “our” refer to LENA THE LABEL. LENA THE LABEL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We may make amendments to these terms and to the information contained in our website, without obligation to inform you in advance, so please review this page frequently.

SHIPPING & DELIVERY

Shipping costs are specified when the buyer finalizes the order. The said costs may vary depending on the geographic zone of delivery. They may not be disputed by the buyer insofar as he/she has necessarily been informed thereof at order payment.
Belgium for orders over €250 free shipping, otherwise €8

Other EU countries €10
We currently ship to EU only. Living in another country? Just contact us.

All orders are processed when received, or on the next working day at the latest.
Articles are delivered in Belgium by Bpost within 30 days after confirmation. The specified delivery deadline is for information purposes only. Possible delays do not open rights to compensation.

Orders that are delivered outside of belgium will have a longer transport deadline. For international deliveries, additional taxes and/or costs may have to be paid by the buyer when placing the order. The adress given for delivery can not be changed.
The buyer will check goods’ packaging at delivery and inform the carrier of possible damages expressed by handwritten reserves on the delivery slip followed by the buyer’s signature.

LENA THE LABEL does not accept any returns. Items are only made by order and can not be returned exchanged or refunded.

Your purchase transaction data is stored only as long as necessary to complete your transation. After that is completed, this information will be deleted.

PRIVACY

LENA THE LABEL respects your rights to privacy.
personal information collected during the order process, such as your name and adress will not be used outside this process without your permission.

LENA THE LABEL won’t rent or sell your personal information.

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If you have any question regarding the privacy policy do not hesitate to reach us at contact@lenathelabel.com

The pieces are handmade to order, delivered in three to four weeks after order confirmation. Dismiss